General information / terms of payment.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
How we ship.
Purple Thistle Farm products are shipped via U.S.P.S., but other carriers might be chosen at the time of the order depending on the product and customer requests.
All orders are shipped via U.S.P.S. Monday through Wednesday. Orders received after 4:00 p.m. (Central Standard Time) will be processed the following business day. Orders received Wednesday through Sunday will ship the following Monday. All orders are sent U.S.P.S. Next day or Saturday delivery arrangements can be made by calling 1.920.992.6458. Your shipment tracking number will be available once your order ships.
Items offered on our website are only available for delivery to addresses in the United States.
We are sorry, but due to the nature of the products we sell, we cannot ship to Canada, other foreign countries, or to APO, FPO, and P.O. Box addresses.
If you require special delivery instructions, please provide such instructions on the checkout page of our website. We also highly recommend that you speak to one of our representatives about your delivery arrangements by calling 1.920.992.6458.
Promise of quality.
We promise to take the steps to ensure that our products are of the highest quality and will arrive safely, if the correct address has been provided.
If you are unhappy with your purchase you may return it to us in its original, new and unused condition within 30 days of purchase with a valid store receipt. Full manufacturer’s original contents and packaging must be included. We will give you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as a refund onto the credit card that was used to pay for the original purchase. If paid by cash or check, we will have to produce and mail you a manual company check which may take up to five (5) business days.
If container damage has occurred during shipment please contact us at 1.920.992.6458 Monday through Friday between 8:00 a.m. – 4:00 p.m., CST.
Purple Thistle Farm does not provide any warranties, express or implied, with the sale of its production, including, but not limited to, warranties of merchantability and of fitness for particular purpose, use or application, and all other obligations or liabilities on the part of the Purple Thistle Farm.
Limitation of liability.
Purple Thistle Farm’ total liability with respect to any product shall not exceed the price set forth for such product. In addition, Purple Thistle Farm shall in no event be liable for incidental, consequential, or special damages arising out of or related to the sale of its products.
The relationship between Purple Thistle Farm and you shall be governed by and construed in accordance with the laws of the State of Wisconsin. Purple Thistle Farm and you agree that any dispute that arises between Purple Thistle Farm and you shall be resolved in Wisconsin through binding arbitration. The parties shall split the cost of arbitration.
If you have any questions about the delivery and shipment or your order, please contact us at 1.920.992.6458.